General Terms & Conditions
To place an order, choose one of the following methods:
Online: Enter your order directly on the World Wide Web. We provide a “shopping cart” to allow you to select products as you browse our website. When checking out, we provide a secure SSL session to protect your privacy including credit card information.
Telephone: Call toll free in the United States 1-803-788-2852 during EST Monday through Friday. For calls outside the U.S. you can send us an email.
Mail In Orders: Mail your completed order receipt after entering your order using our online shopping system along with check or money order to:
10 Quality Court
Columbia, South Carolina 29229
For detailed product information, please check our website first. If you cannot find what you’re looking for, send us an email to [email protected]. We do not sell our customer list, so rest assured that your privacy is protected at Spud, Inc.
We reserve the right to offer discounts to PO’s based on order size. This process will be solely up to the staff member processing the order.
We accept the following credit cards: Visa, MasterCard, American Express, and Discover. We also accept paypal on our website and can invoice for a phone or email order via paypal. We do accept money orders but the money order must be in U.S. funds. Please make sure your name is on the money order. We will ship the products as soon as we receive the money order. We do not ship orders until we receive payment. If you would like to pay with a check it must be in U.S. funds drawn on a U.S. bank. A $25 fee will be charged for returned checks. No “starter” checks will be accepted. Your name must be pre-printed on the check. Your physical address and telephone number must also be pre-printed or hand written onto the check. No PO Box addresses accepted for check orders.
We pride ourselves on being able to process most orders within 24 hours of being received.
Please allow 5 to 10 days for delivery. We do take in to consideration special shipping concerns if you let us know ahead of time. Spud, Inc. equipment will ship once it is manufactured. Detailed shipping information will be sent to the customer if an email is provided.
Orders are shipped by FedEx or UPS Ground in most cases. The United States Post Office will be the preferred shipping method for orders from South Carolina, APO addresses, PO Box addresses or overseas orders. If you prefer UPS please call to make an order over the phone and specify that you would like to choose UPS as your shipping method.
Other shipping methods are available such as UPS Next-Day or Two/Three-Day delivery and UPS Global/International delivery. You pay shipping costs for these methods, which are based on the weight and destination. Simply enter your order online and you will be presented with all shipping options that we can do so you can choose between price and speed of delivery. By indicating a special delivery method, you are giving us authorization to charge you for this service. Please be aware that orders placed after 12:00 noon EST (9:00 am PST) will usually go out the following business day.
None of the regular shipping carriers delivers on weekends or holidays. Do not include these days when estimating your expected delivery date. Once your order is shipped you will receive and email (if provided) with the tracking information. If you do not receive this information in a timely manner you may call (803) 788-2852 to check on the status of your package or email [email protected].
There is no guarantee that your order will go out the day you order. If you have specified a One, Two, or Three Day delivery and are placing the order after 1pm EST, it is likely your order will be shipped the following business day.
Currently, only South Carolina residents are subject to sales tax collected by Spud, Inc.
Damages and Shortages:
Merchandise damaged during shipping or shortages (missing items) must be reported to Spud, Inc. within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then replace any confirmed damaged or missing merchandise.
Inspect all merchandise at the time of delivery before signing off with driver.
Damage occurring during shipment must be noted with the delivery driver in order to file a claim for damages. Failure to do so may result in a claim being rejected.
Keep all original cartons and merchandise as received.
Damage claims must be filed with the freight carrier before we can replace lost or damaged merchandise.
In the event that your shipment did not include a product that you ordered please contact us at (803) 788-2852 or by email at [email protected]. We will assess what was missing and why and then ship it out to you at our expense.
All returns are welcomed by Spud, Inc. within 10 days of the orders ship date. Please contact us by phone (803) 788-2852 or by email [email protected] prior to returning your product so that we can give you correct instructions. Items for return must be unused, free of chalk and odor. Spud, Inc. equipment (such as sleds, handles, bars etc.) are non-refundable.
The customer will be responsible for the cost of shipping returned/exchanged items back to Spud, Inc. If the product is being shipped back for an exchange, Spud, Inc. will be responsible for the cost of shipping the exchanged product back to the customer.
Custom belts and equipment are also non-refundable.
At times we have customers who experience allergic reactions to particular supplement products. Most often, symptoms appear shortly after beginning the product. If you notice such symptoms and believe they are due to the product you are taking please contact us immediately so that we can help you. Our staff can work with you on products that have been recently opened that may have caused the reaction. We WILL NOT take back or refund money when a product has been taken in its entirety and then our staff was contacted.
With the exception of shipping errors, refunds or credits are not issued for shipping charges.
Send all returns to the following address:
10 Quality Court
Columbia, South Carolina 29229
Items to be exchange should be unused and returned to Spud, Inc. with the desired exchange details and a shipping address within 10 days of the original ship date. Spud, Inc. deadlift and bench belts may be sent back for exchange once at no extra shipping cost. Additional exchanges will be charged a re-shipping fee. There are no exchanges on equipment.
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. If we are out of stock on a product that is ordered we will contact the customer and give them the following options. A) ship out the remaining products in the order immediately and the back ordered product when it becomes available. B) Hold the order until the backordered product is available. C) Refund the money for the back ordered product.
Spud, Inc. equipment is made on order and can be backordered up to 4 weeks before shipping. Customers will be notified at the time of their order what the approximate wait time will be to receive their product.
These policies are subject to change at any time without notice.
Prices subject to change without notice
Refund within 30 days on un-opened supplements or supplements that are damaged in some way. We will refund money on the Spud, Inc. strap line with the return of the product.
Spud, Inc. reserves the right to cancel any sale at any time without notice. We remain the right to cancel and refund any order at any time. We will provide no substitutions for free or promotional items for sale.
Items purchase on sale that are returned for a refund will be refunded the sale price only.
For International orders please send us an email at [email protected]. In the email detail the products that you would like (Including colors and sizes) and give your full shipping address. We will send you a quote which will include shipping costs. Once you have confirmed that you would like the order at the full cost we will send a paypal invoice. When the invoice is paid we will ship out your order.
** Any Duties or Customs fees incurred in International Shipments will be the responsibility of the purchaser. Spud, Inc. will not credit or refund an account for these fees.
Our Privacy Statement
- Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
- Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
- Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
- Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.